Being assisted in the airport

Most clients are afraid of flying by plane because of the risk of not finding the right gate, or not being able to pick up luggage, so maybe might need special assistance.
For this reason, we thought about offering our clients this special assistance. Actually, all our Cilindro Viaggi’s customers, can benefit from this assistance, whether if in transit, arrival or departure, our clients can benefit from this private boarding service available in all major Italian airports: Rome Fiumicino, Rome Ciampino, Milan Malpensa, Naples Capodichino, Venice Marco Polo, Catania Fontanarossa, Florence Galilei e Bologna Marconi.
This leisurely efficient boarding service is highly indicated for luxury tourism, or large numbered group passengers, for the elderly or even disabled people, or even just people that want to be taken care of and pampered on their arrival.

Assistance offered to VIPs

For the passengers in arrival or in departure: our clients can get assistance straight after getting off the plane or even inside the terminal with a board indicating: CILINDRO VIAGGI, and also the surname of the customer.
We kindly assist also during the check-in, making sure one arrives to the right gate before departure, also at check out, pickup luggage and outside the terminal.
Services offered for passengers on departure:
welcoming the passenger at a prefixed meeting point in the airport.
assistance during the check-in, in presenting passports and boarding pass tickets. Walking with the passengers and assisting up to the boarding gate and lounge, including shopping and return back to the gate.
To specify, our team is also experienced in unfortunate events like, missing luggage or cancelled flights and over bookings. Please note- This service has an extra charge, and has to be requested at the moment of the booking, it will not be included in the package offer.